Frequently Asked Questions

Answers to the questions our customers ask most often about ordering, shipping, returns, and payments at AbodeAnthem.

Do you offer free shipping?

Yes. We offer free standard shipping on every order within the United States. We currently ship to United States addresses only and do not offer international shipping.

How long will my order take to arrive?

Orders are processed within 0–2 business days, Monday to Friday, with a 5:00 PM (EST) cut-off. Transit takes 3–5 business days, so total delivery time is 3–7 business days. Orders are not processed or shipped on weekends or public holidays.

How can I track my order?

Once your order ships, we will send you a shipping confirmation email with a tracking number. You can also follow your order on our Order Tracking page using your order number and billing email. If you have not received a tracking email within 2 business days of placing your order, please contact us with your order number.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Returns are by mail only; we do not offer in-store returns. Please see our Refund & Return Policy for full details.

How do I start a return, and is there a return label?

For eligible returns, we provide a prepaid return label. Simply repack the item securely in its original packaging, attach the prepaid label, and drop it off at the nearest carrier location shown on the label. If a return is due to a customer ordering error or change of mind, return shipping costs may be deducted from the refund. There is no restocking fee.

What if my item arrives damaged or defective?

Please take clear photos of the damaged item and its packaging and contact us within 7 days of the delivery date, sending the photos and your order number to [email protected]. Claims made after 7 days, or without photographic proof, may not be eligible.

When will I receive my refund?

Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds are issued to the original payment method used during checkout.

Can I cancel my order?

You may cancel your order within 30 minutes of placing it by sending us an email at [email protected] with your order number. Once an order has shipped, it cannot be canceled, but eligible items may be returned under our return policy. Please see our Order Cancellation Policy for details.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. All payments must be made in full at the time of purchase; we do not offer payment plans or installment billing.

Do you ship internationally?

No. At this time, we ship within the United States only.

Still need help?

If you have any other questions, please contact us: